Casa San Carlos Lodge

Policy protection and processing of personal data

Dorado Experiences in accordance with Colombian Law 1581 of 2012 and Regulatory Decree 1377 of 2013, constitutes the general framework for the protection of personal data in Colombia; is committed to ensuring and adopting measures for the security of information through international best practices, in attention to the confidentiality, integrity and availability of personal data provided.

We only use your personal information (name or company name, address, address, email and telephone of the person in charge). for the purchase, sale or confirmation of the reservations you request. The personal information you register on our website is available in a secure system and is not available to the public.

Dorado Experiences declares that it has a firm commitment to the protection, security and privacy of users. The personal information that Dorado Experiences collects about its customers is used for the purpose of contacting you if necessary. Dorado Experiences does not collect personal information about its customers for purposes other than those stated, nor does it sell, trade or rent personal information to any organization.

The present policy is directed to the personal information corresponding to clients, passengers, suppliers, tour operators, travel agencies and collaborators, provided by them, making use of their freedom, voluntarily.

The information collected and stored includes basic data entered through registration forms, contact forms or similar; such as, for example, name, ID, passport, gender, age, telephone number, email address, country of residence, among others, data collected through the various channels that the company manages, necessary for the provision of tourism services Dorado Experiences.

In any case, users will be able to see which are essential for the correct provision of the service and which will have an accessory character before sending their personal data. The user is solely responsible for the truthfulness and accuracy of the data provided. Only users over 18 years of age and/or those with sufficient legal capacity will be able to be users. Likewise, the user will be solely responsible for the data provided by third parties, as well as to ensure that they have been informed of this Privacy Policy and have obtained their express consent.

Purposes of personal data

Dorado Experiences will use the personal data provided by users for the following purposes:

CUSTOMERS AND USERS OF THE SERVICES:

• To contact the client (travel agencies, companies and natural person) during the provision of the contracted services and products.
• Facilitate coordination with suppliers, hotels, airlines, medical assistance card and travel agencies.
• Fulfill the objective of the provision of the contracted services and tourism products.
• To send to the clients information related to the nature of the service and/or dispositions of obligatory knowledge and compliance during the service.
• To respond to doubts, queries and requests.
• To support tax exemptions before tax authorities, through the information of Passport, DNI, or other requested document, among others.
• To analyze and identify expectations and preferences of travel agencies to acquire services.
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EMPLOYEES AND OFFICIALS:

• The company, will request personal information from its employees and officials to comply with current labor regulatory requirements and/or the development of projects related to Human Resources and Human Talent Management such as personnel selection, personnel assistance, payroll registration, payment of commissions, among others.
• Security in the facilities through video surveillance.
• Comply with the policy and procedures of the Policy for the Prevention of Money Laundering and Financing of Terrorism.
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SUPPLIERS AND OPERATORS OF TOURIST SERVICES:

• For payment and deposit management of contracted services.
• For contact and management on the provision of contracted services.
• Security in the facilities through video surveillance.
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Conditions for data processing

• Authorization: In order for DORADO EXPERIENCES to carry out any action of personal data processing, the previous and informed authorization of the owner is required, which must be obtained by any means that may be subject to subsequent consultation. These mechanisms may be predetermined through technical means that facilitate the holder’s automated manifestation or may be in writing or orally.

Duties of Dorado Experiences for the processing of data

Guarantee the Data Subject, at all times, the full and effective exercise of the right of habeas data.Request and keep, under the conditions provided by law, a copy of the respective authorization granted by the Data Subject.Duly inform the Data Subject about the purpose of the collection and the rights he/she has by virtue of the authorization granted.Take measures to keep the information under security conditions to prevent its adulteration, loss, consultation, use or unauthorized or fraudulent access.Take measures to ensure that the information provided is truthful, complete, accurate, updated, verifiable and understandable.Update the information, communicating in a timely manner to the data processor, all developments regarding the data previously provided and take other necessary measures to ensure that the information provided to it is kept up to date.Rectify the information when it is incorrect and make the necessary correction.Process queries and claims made in the terms set forth in the law.Inform at the Holder’s request about the use given to his/her data.Inform the National Authority for the Protection of Personal Data when there are violations to the security policies and there are risks in the administration of the information of the owners.Comply with the instructions and requirements given by the National Authority for the Protection of Personal Data.

Regarding the personal data you provide us, they are recorded in the banks provided for this purpose, and at any time you may exercise your rights of access, rectification, cancellation or opposition that, where appropriate, correspond to you according to the law. Annex Decree 1377 of 2013. (link).

As RESPONSIBLE, DORADO EXPERIENCES proceeds to issue the present policy of treatment of personal data, which is made known to the public so that they know how DORADO EXPERIENCES treats the information.

It is of obligatory compliance by DORADO EXPERIENCES, its administrators, workers, contractors and third parties with whom DORADO EXPERIENCES establishes relations of any kind.

This site contains links to other websites. Dorado Experiences is not responsible for the privacy practices or the content of such other sites. Customers and/or visitors should consult the privacy policy statements of those sites for their content. It is the user’s responsibility to ensure the privacy and confidentiality of such information.